Welcome to peakresult LLC
About Us
peakresult LLC was founded in 2021 by Theresa Hayduke. The company is known for providing call center services as an outsourcing alternative. Services include inbound and outbound telephone, email, and chat correspondence for business owners with a need to minimize call center costs associated with overhead, recruiting, hiring, training, phone/internet services, salary, office equipment, etc. We make sure businesses receive the highest possible return on their investments.
peakresult LLC is the trusted choice for lead-setting and primary ISC call center services by home improvement industry leaders like Renewal by Andersen, Jacuzzi, Woodbridge Home Solutions, Carolina Home Remodeling, and many others. The team at peakresult LLC has experience with all CRM platforms including (but not limited to) LeadPerfection, Enabled+, Improveit 360, Salesforce, and more. We provide our own dialer, DIDs for marketing & tracking reports, and record all of our calls (inbound and outbound).
Although the team provides a variety of different call center services, we specialize in setting high-quality appointments for companies that provide in-home consultations in the home improvement industry. We are the homeowner's first POC, giving us the chance to make a great first impression on the leads generated from your marketing dollars. We have a demonstrated history of increasing conversion rates, sales revenue generated, retention, and overall customer satisfaction.
Our team is up for every job or challenge, managing projects with the skill and experience our clients have come to expect. We are currently open to new clients, but will only take on one new partnership at a time in order to give each client the focus and attention needed to ensure a successful relationship. Please get in touch to learn more about our team, our company or for details about the services we provide.
Endorsements
"Our company has been working with Theresa and Peak for a couple of months and have been nothing but impressed by her professionalism, quick response time and commitment to helping our company grow in our lead generation efforts. I am not easy to impress but Theresa certainly has impressed me and I would recommend her and her team to anyone. If you are looking for a top level call center partner run by an amazing group of people make sure you look Theresa up, you won't be disappointed!"
- Michael Madden (Chief Operating Officer at Woodbridge Home Solutions)
"peakresult is the premier call center service. Over the past few years I’ve seen Theresa and her team improve companies KPI’s not only in delivering an exceptional customer and employee experience, her team is able to identify areas of opportunities for the entire company by using data from inbound and outbound calls. She is a driven and passionate leader/business owner and someone who is constantly innovating and collaborating to encourage company growth. I’m grateful for all I’ve learned from Theresa and I am willing to guarantee that anyone who commits to using peakresult will see an IMMEDIATE ROI. If anyone is in need of a call center service I recommend utilizing Theresa and her team!"
- Jackie Hudson (GM at Renewal By Andersen)
"For the entire previous year before using Theresa and her team, we hadn't hit lead or sales revenue goals. Theresa's team started halfway though the month and we were able to hit our goals that same month. Not only that, we had hit and exceeded our lead and sales revenue goals every month since then. Our conversion rate and quality of leads had also increased significantly. We literally doubled, having a 2.1 million dollar month in April and 1.8 million in May. We were only projected to hit just over a million. Needless to say, her team was directly responsible for this increase by making sure the leads were qualified, and more importantly - retaining appointments."
- Brett Pandillo (Marketing Director at Renewal by Andersen)
"Theresa and I worked together back in the fall of 2020 as she was entering her new role of Inside Sales Manager for the CNY branch of Renewal by Andersen. She went through our ISC Initial Training course at Telefluent Communications and exceeded expectations. This is a 3-week course which requires multiple scripts and explanations to be committed to memory and then demonstrated. Ms. Hayduke excelled in all aspects of the course. She also became certified in Signature Service while with us as well. What I appreciated most was her attention to detail and strong communication skills. She had a very clear vision for what she was looking to accomplish in her new role in regards to hiring projections and retention as well as lead generation and close rate. She requested to meet with as many departments as possible including Logistics, Marketing and Revisit. As we worked together she developed a very distinct roadmap that she brought back with her to NY. Her plan exceeded expectations and she thrived in her new role. She is naturally warm, empathetic, goal-oriented, motivational and a true leader. I feel that any call center would be in good hands with her at the helm."
- April Frye (ISC Training Manager at Esler Companies & Telefluent Communications)
"Theresa is highly organized and an excellent communicator. She is a can do individual who is focused, motivated and great on follow-up. I am excited for her next chapter of success as she becomes a business owner in an industry where she's excelled working for and with best of class organizations. If you have a chance to work with Theresa I would grab it."